Delivery Information
We aim to dispatch your order within 24 hours of receiving the payment.
Orders placed before 2 PM Monday to Friday will be dispatched on the same working day.
Orders placed on a Friday (after 2 PM), Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays).
We ship all orders via Royal Mail Tracked 48 service or Royal Mail Tracked 24 service depending on the chosen option at checkout.
Please see the details below:
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Standard Delivery (48 Tracked) | 2-5 working days | £2.49 (FREE when you spend over £30)
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Express Delivery (24 Tracked) | 1-2 working days | £4.99 (FREE when you spend over £55)
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You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
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You can track your order on the following website: https://www.royalmail.com/track-your-item#/
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For Highlands and Islands, the delivery could take 1 day longer.
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Delivery is available for UK addresses only.
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Deliveries are made by Royal Mail Monday to Saturday.
Damaged order
If your order has arrived damaged, please take pictures of the outer packaging along with the damaged bottles and the Royal Mail's apology bag (if there is one), and email the pictures to us. We will need to investigate this so it is important to send this information to us as soon as possible.
Uncollected mail
If in the event you missed your parcel being delivered, it is your responsibility to arrange a re-delivery or to collect it from your nearest Royal Mail Delivery Office. If you fail to do so within the timeframe Royal Mail retains your parcel, it will be returned to us. When this happens you can request for us to re-send your parcel again and you will be charged £4.50 re-postage fee. Alternatively, if you wish to request a refund there will be £4.50 reduction to your refund to cover charges made by the courier to return your item.
Incorrect Address
If the address you entered as your shipping address is incorrect please let send us an email to office@fvdl.co.uk as soon as possible so that we can update it before your order is dispatched. We cannot change an address once the order has been dispatched, it is the responsibility of the customer to ensure these details are correct.
If the parcel has been dispatched prior to receiving contact of the shipping address being incorrect it is the responsibility of the customer who placed the order to try and retrieve the package from this address. In the event the parcel is returned to us then the customer is liable to pay for the re-postage of the order, which will be invoiced upon receipt of the item at a rate of £4.50.
Alternatively, if you wish to request a refund there will be £4.50 fee deducted from your refund to cover charges made from the carrier for returning your item to us.